Customers will experience a seamless interface for billing, account administration, auto bill pay, and subscription management. SunCentral’s built-in algorithms will help you control churn and customer renewals so your solar gardens will always be in compliance.
The cloud platform actively engages subscribers and waitlisted customers regarding their community solar project allocation, payment status, and houses educational resources to keep the entire population of subscribers engaged and ready for program participation. Should your customers have questions or billing issues we will be available to support them via phone, email, and chat. If a customer’s subscription has come to an end, we’ll work with your waitlist to make sure that the spot is filled immediately to reduce revenue downtime.
